Frequently Asked Questions

Everything you need to know about your PinkCherry shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different styles and cuts.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials ethically sourced?

PinkCherry is committed to sustainability. We partner with manufacturers who follow fair labor practices and prioritize eco-friendly fabrics like organic cotton and recycled polyester.

Can I track my order in real-time?

Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly to your doorstep.